Effective Date: [Insert Effective Date]

These Terms of Service (the “Terms”) govern your access to and use of the videography, post-production, and related services offered by Maple Frame Studios Inc., a company operating in Canada with its principal business address at 1020 Borden Avenue, Kelowna, BC V1Y 6A8, Canada (“Maple Frame Studios Inc.,” “we,” “us,” or “our”). By engaging our services, signing a proposal or service agreement, paying an invoice, or otherwise accepting a quotation or booking, you (“Client,” “you,” or “your”) agree to be bound by these Terms.

If you do not agree to these Terms, you must not use our services.

1. Introduction and Acceptance of Terms

These Terms form a legally binding agreement between you and Maple Frame Studios Inc. and apply to all services we provide, including but not limited to brand storytelling videos, corporate event coverage, promotional and marketing videos, interview and testimonial filming, product demo videos, social media short-form content, and post-production editing and color grading.

Any proposal, quote, estimate, booking confirmation, statement of work, or invoice issued by Maple Frame Studios Inc. may include additional project-specific terms. If there is a conflict between those project-specific terms and these Terms, the project-specific terms will govern to the extent of the conflict.

By requesting, scheduling, or receiving services from Maple Frame Studios Inc., you acknowledge that you have read, understood, and agreed to these Terms.

2. Scope of Services

Maple Frame Studios Inc. provides professional videography and post-production services tailored to business, marketing, and corporate needs. Depending on the project, our services may include:

Unless expressly agreed in writing, our services do not include:

Any changes to the agreed scope may result in revised timelines and additional charges.

3. User Obligations and Responsibilities

You agree to cooperate with Maple Frame Studios Inc. and provide timely information, approvals, and materials necessary for us to perform the services. Your responsibilities include, without limitation:

You represent and warrant that any content, logo, music, script, images, footage, product, trademark, or other material you provide to us is owned by you or properly licensed for the intended use. You agree to indemnify and hold harmless Maple Frame Studios Inc. from claims arising out of materials supplied by you.

You acknowledge that filming may be affected by weather, lighting, venue restrictions, crowd conditions, client delays, and other factors beyond our control. Delays caused by your failure to perform your responsibilities may result in additional fees.

4. Payment Terms and Conditions

All fees, deposits, retainers, taxes, and payment deadlines will be set out in the applicable quote, proposal, invoice, or service agreement. Unless otherwise stated:

Unless otherwise agreed in writing, quoted fees cover only the scope described in the quotation. Additional revisions, overtime, reshoots, travel beyond the agreed area, rush delivery, file conversion, or other out-of-scope services will be billed separately.

If a payment is declined, reversed, charged back, or otherwise disputed without reasonable cause, you will be responsible for any related fees, bank charges, collection costs, and administrative expenses to the extent permitted by law.

5. Cancellation and Refund Policy

Cancellations must be made in writing. Because production scheduling involves reserving time, equipment, and personnel, cancellation fees may apply as follows unless your project-specific agreement states otherwise:

Refunds, if any, are issued only where expressly required by law or where Maple Frame Studios Inc. determines, in its sole discretion, that a refund is appropriate based on the circumstances. Completed work, partially completed work, and custom creative services are generally non-refundable.

If we must cancel or reschedule due to illness, equipment failure, safety concerns, or other legitimate operational reasons, we will use reasonable efforts to reschedule the project or provide a refund of amounts paid for undelivered services, as appropriate.

6. Liability Limitations

To the fullest extent permitted by applicable law, Maple Frame Studios Inc. shall not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including loss of profits, loss of revenue, loss of business opportunities, reputational harm, or data loss, arising from or related to the services, even if advised of the possibility of such damages.

Without limiting the foregoing, Maple Frame Studios Inc. is not responsible for:

To the fullest extent permitted by law, the total aggregate liability of Maple Frame Studios Inc. for any claim arising out of or relating to the services or these Terms shall not exceed the amount actually paid by you to Maple Frame Studios Inc. for the specific services giving rise to the claim.

Nothing in these Terms limits liability that cannot be limited under applicable law, including liability for gross negligence, wilful misconduct, or fraud where such limitation is prohibited.

7. Intellectual Property Rights

Unless otherwise agreed in writing, Maple Frame Studios Inc. retains ownership of all pre-existing intellectual property, tools, workflows, templates, methods, raw project files, project files, editing presets, and creative materials developed or used in the course of providing services.

Upon full payment of all amounts due, and subject to any project-specific agreement, Maple Frame Studios Inc. grants you a non-exclusive, non-transferable licence to use the final delivered video content for the purposes specified in the applicable quote or agreement, such as internal corporate use, marketing, website publication, or social media posting.

Unless otherwise stated in writing:

If you require exclusivity, work-for-hire treatment, or a transfer of copyright, such rights must be expressly agreed in writing and may be subject to additional fees. Any transfer or licence is effective only to the extent permitted under the Copyright Act (Canada) and applicable law.

8. Data Protection and Privacy

Maple Frame Studios Inc. is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and any substantially similar provincial legislation where applicable.

We may collect, use, disclose, and retain personal information necessary to:

We may share personal information with trusted third-party service providers engaged to assist with storage, payment processing, editing tools, cloud services, file transfer, communications, or administrative support, provided such providers are subject to appropriate confidentiality and security obligations.

You are responsible for ensuring that any personal information you provide to us has been collected and disclosed lawfully and, where required, with appropriate notice and consent from the individuals concerned.

For questions about privacy or to request access to or correction of your personal information, contact us at [email protected].

9. Force Majeure

Maple Frame Studios Inc. shall not be liable for any failure or delay in performing its obligations where such failure or delay results from events beyond its reasonable control, including but not limited to acts of God, severe weather, fire, flood, pandemic, epidemic, labour disputes, war, terrorism, civil unrest, governmental action, power outages, internet disruptions, equipment failure beyond reasonable maintenance, or transportation interruptions.

Where a force majeure event occurs, we will use reasonable efforts to notify you and to resume performance as soon as reasonably practicable. If the event materially prevents completion of the services, the parties may agree to reschedule, reduce scope, or terminate the project on equitable terms.

10. Changes to Terms

Maple Frame Studios Inc. may update or modify these Terms from time to time. The updated Terms will be effective when posted or otherwise communicated to you, unless a later effective date is stated.

For existing projects, the version of the Terms in effect when the project was booked will generally apply, unless changes are required by law or expressly agreed by both parties. Your continued use of our services after changes are communicated constitutes acceptance of the revised Terms.

11. Applicable Law and Jurisdiction

These Terms and any dispute, claim, or controversy arising out of or relating to them or the services shall be governed by and construed in accordance with the laws of the Province of British Columbia and the federal laws of Canada applicable therein, without regard to conflict of laws principles.

You agree that the courts located in British Columbia shall have exclusive jurisdiction over any dispute arising from or relating to these Terms or the services, and you attorn to the jurisdiction of such courts. If you are a consumer, this clause applies to the extent permitted by applicable consumer protection legislation.

12. Contact Information

If you have questions about these Terms, a booking, an invoice, or a project, please contact:

13. Severability Clause

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, that provision shall be severed to the minimum extent necessary, and the remaining provisions shall continue in full force and effect. If necessary, the invalid provision shall be replaced with a valid provision that most closely reflects the original intent of the parties and is enforceable under applicable law.

These Terms, together with any applicable proposal, quote, service agreement, or invoice, constitute the entire agreement between you and Maple Frame Studios Inc. regarding the subject matter described herein and supersede prior or contemporaneous understandings to the extent permitted by law.

9/10/2026 Home