What videography services does Maple Frame Studios offer for events and businesses?

Maple Frame Studios typically provides planning, on-site filming, and edited video deliverables for events, brand stories, interviews, and promotional content. The team works with a practical setup that can include tripod-based shots for steady framing, along with handheld Footage when the project calls for more movement and a natural feel.

What is usually included in a videography project from Maple Frame Studios?

A typical project includes pre-shoot coordination, filming on location, and post-production editing to shape the final video. Depending on the scope, this may also cover clean audio capture, selected Footage review, and export formats suited for web, social media, or internal use.

How does Maple Frame Studios calculate videography pricing for a project in Canada?

Pricing is usually based on the amount of filming time, the number of crew members needed, and the level of editing requested. Projects that require more Footage coverage, multiple locations, or a Tripod setup for steady interviews and event shots can take more time to plan and film, which affects the quote.

What fees can affect my final quote besides the base filming rate?

Final quotes often include travel, overtime, additional camera support, and post-production work such as color correction or extra edits. If your project needs more Footage capture than originally planned or a more detailed setup with a Tripod and repeated takes, Maple Frame Studios will factor that into the estimate so the pricing stays clear.

How can I contact Maple Frame Studios to start a project?

The easiest way to get started is to send a short message with your event date, location in Canada, and the type of footage you need. Once we have that, we can reply with next steps and check availability for a quick planning call if needed.

Maple Frame Studios

Effective Date: September 10, 2026

1. Introduction and Company Information

This Privacy Policy explains how Maple Frame Studios Inc. collects, uses, discloses, stores, and protects personal information in the course of operating a videography studio and providing related services in Canada. This policy applies to personal information collected through our website, email communications, phone calls, in-person consultations, contracts, project delivery, and any other interaction with us.

Maple Frame Studios Inc. is committed to protecting personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) and, where applicable, British Columbia privacy requirements.

Company name: Maple Frame Studios Inc.
Business type: Videography-Studio
Address: 1020 Borden Avenue, Kelowna, BC V1Y 6A8, Canada
Email: [email protected]
Phone: +1 (250) 762-9481

2. Data Collection and Processing

We collect and process personal information that is reasonably necessary for our business operations and service delivery. Depending on your relationship with us, we may collect the following categories of information:

Identification and contact information: name, address, email address, telephone number, company name, job title, and event or project contact details.
Booking and contract information: service requests, preferred dates, project specifications, invoices, payment records, and correspondence.
Visual and audio content: photographs, video footage, audio recordings, testimonials, and related media captured during shoots, events, or productions.
Technical and online information: IP address, browser type, device information, cookies, website usage data, and analytics information collected through our website.
Communications: messages, inquiries, feedback, and customer support communications.
Payment information: billing details and transaction information necessary to process payments. We generally do not store full card details if payments are processed by a third-party payment provider.
Consent and preference information: marketing preferences, release permissions, and communication preferences.

We may collect personal information directly from you, from your authorized representatives, from publicly available sources where permitted by law, and from trusted third parties such as booking platforms, payment processors, and analytics providers.

Where required by law, we will obtain consent before collecting, using, or disclosing personal information. In some circumstances, we may collect or use personal information without consent where permitted or required by law.

3. Purpose of Data Processing

Maple Frame Studios Inc. processes personal information for the following purposes:

to respond to inquiries and provide quotations;
to schedule consultations, shoots, and project sessions;
to perform and manage videography, photography, editing, production, and delivery services;
to communicate with clients, collaborators, vendors, and event organizers;
to issue invoices, receive payments, and maintain business records;
to provide client support and resolve complaints or disputes;
to customize and improve our services, website, and user experience;
to conduct analytics, measure marketing effectiveness, and improve outreach;
to comply with legal and regulatory obligations;
to protect against fraud, unauthorized access, or misuse of our services;
to obtain and manage releases, permissions, and usage rights for media content;
to send marketing communications where permitted by law and, where required, with consent.

4. Legal Basis for Processing

Under Canadian privacy law, we generally rely on consent, necessity, and legitimate business purposes that are appropriate in the circumstances. Depending on the context, we may process personal information on the following bases:

Consent: where you have given us express or implied consent to collect, use, or disclose your personal information.
Contractual necessity: where processing is necessary to enter into or perform a contract with you, including service delivery and billing.
Legitimate business purposes: where the collection, use, or disclosure is reasonable and appropriate for our business operations and does not override your interests, including administration, communications, security, and service improvement.
Legal obligation: where processing is required to comply with applicable laws, court orders, or regulatory requirements.
Protection of interests: where necessary to protect the rights, property, safety, or security of Maple Frame Studios Inc., our clients, or others.

In certain circumstances, Canadian privacy laws allow collection, use, or disclosure without consent. Where this applies, we will do so only as permitted by law and in a manner consistent with this Privacy Policy.

5. Data Sharing and Third Parties

We do not sell personal information. We may share personal information only as necessary and only with trusted third parties in connection with our business operations, including:

Service providers: hosting providers, cloud storage providers, email providers, analytics providers, customer relationship management tools, and IT support providers.
Payment processors: third parties that process payments, invoices, or refunds on our behalf.
Professional advisors: lawyers, accountants, auditors, insurers, and other advisors where necessary.
Subcontractors and collaborators: editors, assistants, camera operators, production partners, and freelance creatives engaged to support our services.
Event or project stakeholders: clients, venues, planners, sponsors, or other participants when necessary to coordinate services.
Authorities: government bodies, regulators, courts, or law enforcement where required or permitted by law.

When we use third-party service providers, we take reasonable steps to ensure that they are bound by confidentiality and security obligations appropriate to the nature of the information they handle.

Where personal information is shared for a specific purpose, we require the recipient to use it only for the purpose for which it was disclosed, unless otherwise permitted or required by law.

6. Data Transfer to Third Countries

Some of our service providers may store or process personal information outside Canada, including in the United States or other countries. As a result, your information may be subject to the laws of those jurisdictions and may be accessible to courts, law enforcement, or national security authorities in those countries.

We will take reasonable contractual, technical, and organizational measures to protect personal information transferred outside Canada. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Storage Duration

Maple Frame Studios Inc. retains personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, to comply with legal and accounting obligations, to resolve disputes, and to enforce agreements.

Client and contract records: retained for the duration of the relationship and for a reasonable period thereafter.
Invoicing and accounting records: retained for the period required by applicable tax and business laws.
Media files: retained according to project needs, client instructions, licensing terms, and internal retention practices.
Website and analytics data: retained for a reasonable period necessary for analytics, security, and service improvement.

When personal information is no longer required, we will securely delete, destroy, or anonymize it in accordance with our retention practices and applicable law.

8. User Rights

Subject to applicable legal restrictions, you may have the following rights regarding your personal information:

Access: to request access to the personal information we hold about you.
Rectification: to request correction of inaccurate or incomplete personal information.
Erasure: to request deletion of personal information in certain circumstances.
Restriction: to request that we limit the processing of your personal information in certain situations.
Data portability: to request a copy of certain information in a structured, commonly used format where applicable.
Objection: to object to certain uses of your personal information, including direct marketing where applicable.

To exercise any of these rights, please contact us using the details provided below. We may need to verify your identity before responding to your request. We will respond within a reasonable time and in accordance with applicable law.

In some cases, we may be unable to fulfill a request where retention or disclosure is required by law, where information is subject to legal privilege, where the request would adversely affect the rights of others, or where other lawful exceptions apply.

9. Withdrawal of Consent

Where our processing is based on consent, you may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice. Withdrawing consent will not affect the lawfulness of processing carried out before the withdrawal.

Please note that if you withdraw consent for certain information, we may no longer be able to provide some or all of our services, deliver certain project materials, or communicate with you in the manner requested.

To withdraw consent, contact us at [email protected].

10. Right to Complain

If you have concerns about how Maple Frame Studios Inc. handles your personal information, we encourage you to contact us first so that we can attempt to resolve the issue promptly.

You may also have the right to file a complaint with the Office of the Privacy Commissioner of Canada or, where applicable, the Office of the Information and Privacy Commissioner for British Columbia.

Federal privacy regulator:
Office of the Privacy Commissioner of Canada
Website: https://www.priv.gc.ca

British Columbia privacy regulator:
Office of the Information and Privacy Commissioner for British Columbia
Website: https://www.oipc.bc.ca

11. Data Security

We use reasonable physical, administrative, and technical safeguards designed to protect personal information against loss, theft, unauthorized access, disclosure, copying, use, or modification. These measures may include:

access controls and password protection;
secure storage and encryption where appropriate;
limited access on a need-to-know basis;
staff and contractor confidentiality obligations;
backup and recovery procedures;
secure file transfer methods and protected devices;
periodic review of security practices.

Although we take reasonable precautions, no data transmission over the internet or electronic storage system can be guaranteed to be fully secure. You are responsible for taking appropriate steps to protect your own devices and account credentials.

12. Contact Information

If you have questions, requests, or complaints regarding this Privacy Policy or the handling of your personal information, please contact:

Maple Frame Studios Inc.
1020 Borden Avenue, Kelowna, BC V1Y 6A8, Canada
Email: [email protected]
Phone: +1 (250) 762-9481

13. Changes to Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or operational needs. When we make changes, we will revise the effective date above and post the updated policy on our website or otherwise make it available to you.

Your continued use of our services after changes are posted may constitute your acknowledgment of the updated policy, to the extent permitted by law. If changes are material, we may provide additional notice where appropriate.

By using the services of Maple Frame Studios Inc., you acknowledge that you have read and understood this Privacy Policy.

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